Return Policy
We have a 14‑day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original unopened packaging. You’ll also need the receipt or proof of purchase
‑ For items returned unopened and in brand‑new resellable condition: no value‑deduction applies. Buyer is responsible for return‑shipping costs.
‑ If goods are returned opened or suffer diminished resale value caused by customer handling, the refundable amount will be assessed based on the actual condition of merchandise after we receive and inspect the returned parcel.
‑ Outbound shipping fees, import VAT and import duties paid by the buyer at the time of order placement are non‑refundable.
‑ All costs incurred for sending goods back to us shall be borne by the buyer.
Return Address:
Street add: Room 301, Building 2, No. 7, Dongcheng Section, Chuangying Road, Dongcheng Street
City: Dongguan
Province: Guangdong
Country: China
Tel No.: 86 13669899948
Contact: Sunny
After returning goods, please send your order number and trackable international tracking number to sunny@kyto.com.cn.
Refunds
Once we receive and inspect your returned goods, we will process your refund within 10 business days. The refund will be issued back to your original payment method. The actual arrival time of funds depends on your bank processing speed.
Cancellation for unshipped orders
You may cancel unshipped orders within 1‑hour after purchase. Once the goods have been dispatched, the above return policy will apply.
